Refund Policy

REFUND AND CANCELLATION POLICIES
The following information highlights our Refund and Cancellation Policy for web sales on boldom.com
Before requesting a refund you should consult the cancellation policy of your reservation.
For travel insurance and/or medical assistance claims, the customer must contact the insurer directly at the phone numbers provided in the email we sent with your policy.
The client must request a refund by filling out the corresponding form on our website or by calling 809-562-3000.
Once the refund request is received, Boldom Servicios Hispanos SRL (BLD) will debug and process it to verify that the refund applies.
Our refund policy will be subject to the cancellation policy imposed by the hotel. Cancellation policies are sent by email to the customer in the purchase notification of their stay.
The ITBIS tax contained in the invoice will be refunded only if the request for cancellation of the reservation is submitted before 30 days after the customer’s reservation is issued.
All refunds will be issued in the name of the invoice holder, without exceptions, and/or to the same credit card with which the payment was made.
No cash payments will be made, only checks and/or direct refunds to the credit card with which the payment was made.
Some administrative fees may apply.
All web sales are final.
For complaints, or customer service you can contact us through the following ways:
By filling out this online cancellation form.
or by calling us at 809-604-0509 from 8:30 am to 6:30 pm Monday through Friday, and on Saturdays from 9:00 am to 1:00 pm.
Address  Altagracia #03 Street, La Romana, Dominican Republic Tel. 809-604-0509.